TRANSFORMING HOSPITALITY & GROWING YOUR PORTFOLIO -

MEET UNION VOS

Union is the first true Venue Operating System (VOS) purpose-built for high-volume bars and restaurants. We're not another POS — we're a complete operational solution that drives revenue, efficiency, and satisfaction.

• Long drink wait times (20+ minutes) killing customer satisfaction
• Labor shortages making efficient service impossible
• Outdated systems limiting growth and revenue potential
• Rising costs from "all-in-one" POS providers with poor support

• Speed: Slashes wait times from 20 minutes to 2 minutes
• Revenue: Increases check sizes by 28% on average
• Efficiency: Reduces labor costs by 30%
• Support: 24/7 US-based human support via call, text, or chat
• Rewards: Fully-funded program generates turnkey revenue and increases guest satisfaction

• Monthly revenue $50K+
• Bar sales >40% of revenue
• High-volume periods
• Struggling with efficiency or growth

• Secure: 97% merchant retention rate protects your portfolio
• Grow: 28% revenue increase drives higher processing volume
• Reclaim: Win back merchants from Toast and other competitors
• Earn: $1,000 referral bonus per successful merchant in Q1 2025

1. Competitive Landscape: Toast and others are aggressively targeting your portfolio
2. Strategic Timing: Q1 is when merchants evaluate their technology stack
3. Reclamation Window: Merchants 18-24 months into Toast contracts are seeing price increases
4. Economic Pressure: Rising costs make operational efficiency essential for survival

• Bouldin Acres: $85K additional revenue through rewards program
• Ferg's Sports Bar: Processed 9,000+ tabs in a single day
• Britannia Pub: 126% larger check sizes with guest-led ordering
• Duck Duck Goofs: 2X projected revenue with 30% lower labor costs

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About Union:
Union powers a first-of-its-kind venue operating system purpose-built for the nation's busiest bars and restaurants. More than a point-of-sale, Union connects 1,500+ establishments with 5M+ consumers and leading brands through real-time consumption data. The platform drives operational efficiency, enables frictionless mobile ordering, and facilitates brand-patron interactions that enhance venue loyalty. With $2B+ in annual transactions, Union creates a virtuous cycle where venues improve customer experiences, brands gain direct consumer engagement, and patrons enjoy personalized rewarding hospitality—transforming high-volume operations into next-gen guest experiences. To learn more about Union, visit http://www.getunion.com.  

Servicing: 1500 High Volume Bars & Restaurants Nationally

Markets: Ability to Support Merchants Nationally - all Cities  

– Core States to date - NY, TX, CA, FL, SC, MA, OR, WA, AZ

Support: 24/7 Live & Field Based Support - Chat, Email, SMS
     

– Union's team handles merchant demos and provides full sales support as well complete onboarding to install. We have a full in-house onboarding, networking, installation and support team to ensure Merchants are fully supported by Union.

2024 Stats:  
Union proved that when great hospitality meets innovative technology, everyone wins.

• 30% Larger Check Sizes - Across the network, we saw average check sizes grow by nearly a third, with some partners exceeding 50%
• $1M in Guest Rewards - We invested nearly a million dollars into guests, driving loyalty and repeat visits
• 21% Higher Sales per Labor Hour - On average, partners achieved more revenue with the same staff hours, maximizing profitability

Why Union is valuable to your portfolio:

• Secure your highest-value merchants with Union's industry-leading 97% retention rate
• Grow your processing volume as Union venues average 28% higher check sizes
• Reclaim accounts lost to competitors like Toast who promised savings but delivered rising costs
• Expand your reach into the busy bar/restaurant market with a solution that has proven success

Union stands apart with features built for high-volume venues: lightning-fast service, 24/7 US-based support, reliable iOS hardware, modern guest-led ordering that cuts wait times from 20 minutes to 2 minutes, and a fully-funded rewards program that drives customer loyalty at no cost to the merchant.

The best part? Union is processor agnostic, meaning you maintain the processing relationship while providing merchants with technology that helps them thrive.

"How much business are you losing when customers wait 20 minutes for a drink? Union cuts that wait time to just 2 minutes, allowing you to serve more customers with your existing staff. Our clients like Ferg's Sports Bar have processed over 9,000 tabs in a single day without adding a single employee."

"What would your business look like if you could reduce labor costs by 30% while actually increasing revenue? Union's guest-led ordering system lets your staff focus on making drinks and providing hospitality instead of taking orders, dramatically increasing their productivity while improving the guest experience."

"Union venues average 28% larger check sizes, with some seeing increases of over 120%. Our fully-funded rewards program drives loyalty and higher spending without costing you a penny. Bouldin Acres in Austin generated $85,000 in additional revenue in their first year, allowing them to open a second location ahead of schedule."

"You deserve better than endless hold music when you need support. Union provides 24/7 US-based support via text, call, or chat, with dedicated onboarding managers to ensure a smooth transition. Unlike other systems that promise everything but deliver complexity, Union is purpose-built to solve the specific challenges of busy bars and restaurants."

"Union was built for speed and reliability when it matters most. Our venues consistently maintain sub-minute drink delivery times even during their busiest periods, with hardware designed to handle thousands of transactions without lag or crashes."

"Put control in your guests' hands with our intuitive mobile ordering system. No app download required—just scan a QR code or tap NFC. Guests spend more when they can order at their own pace, with rewards that encourage return visits and higher spending."

"The Britannia Pub in Santa Monica saw check sizes increase 126% after implementing Union. Duck Duck Goofs comedy club doubled their projected revenue while operating with 30% fewer staff than planned. The success stories are consistent across various hospitality environments."

"Union's white-glove onboarding ensures a seamless transition from your current system. Our dedicated team handles everything from menu setup to staff training, with 24/7 support available whenever you need it."

"Let me introduce you to the Union team for a quick 45-minute demo. They'll show you exactly how the system would work in your specific venue and calculate the potential revenue impact. There's no obligation, and you'll see why the busiest venues across the country are graduating from traditional POS to Union's Venue Operating System."

Ready to start these conversations? Schedule a demo with their team and see for yourself why they are the solution we all have been waiting for. 

Best regards,

The Next Evolution in Hospitality: From POS to VOS

Your bar and restaurant merchants are facing unprecedented challenges with legacy and all in one big brand POS solutions. Here's how Union's Venue Operating System helps them thrive while growing your processing revenue.

In today's high-volume hospitality environment, your merchants need more than just payment processing – they need a complete operational solution that helps them drive business success. This creates a perfect opportunity for you to strengthen your relationships with high volume operators and increase your processing volume by introducing them to Union's VOS. 

The High-Volume Challenge: Busiest hospitality merchants are likely processing 4,000+ tabs monthly, managing multiple service areas, and constantly battling peak period bottlenecks. Traditional POS systems, even modern ones, weren't built for this intensity. The result? Lost revenue, frustrated staff, and vulnerable processing relationships.

Consider these real-world Union VOS field transformations:

• Ferg's Sports Bar added 350 tables overnight and processed 9,000+ tabs in a single day without adding staff
• Bouldin Acres slashed drink delivery times from 7 minutes to under 1 minute while generating $85k in additional revenue
• Duck Duck Goofs cut labor costs by 30% while doubling revenue through operational efficiency

For you as a processing partner, these transformations translate directly to portfolio growth:

• Higher processing volumes from increased revenue
• Stronger merchant relationships through proven solutions
• Greater portfolio stability through improved merchant satisfaction
• New revenue opportunities from merchant referrals (Union is offering up to $1000 for successful merchant referrals this year)

The Union Advantage for Your Portfolio: When you introduce Union to your merchants, you're not just offering another POS system – you're providing a revenue-generating operating system that strengthens your merchant relationships. Union is truly processor agnostic, meaning you maintain your processing revenue while delivering transformative value to your merchants.

• Revenue Impact Calculator
• Sales Flyer - VOS Intro
• Case Studies - Bouldin, Fergs, Goof’s
• Video Intro - Guest Led Service Intro

• Competitive Analysis Matrix
• Success Story Library
• Revenue Impact Calculator

Understanding the Toast Pain Cycle:

Initial Excitement:

• Modern interface
• Digital capabilities
• Promised efficiency
• Expected growth

Growing Frustration:

• Rising monthly costs
• Support limitations
• Peak period constraints
• Complex operations

Conversion Opportunity:

• Cost concerns
• Efficiency plateaus
• Support frustration
• Growth limitations

Union's purpose-built advantages for buys bars and restaurants: 

1. Operational Excellence:

• Features built for speed & reliability
• Sub-minute drink service
• Efficient staff deployment
• Seamless guest experience
• Real-time insights

1. Revenue Impact:

• 28% larger checks
• Funded rewards program
• Labor optimization
• Expanded capacity
  

1. Premium Support:

• 24/7 US-based team
• High-volume Hospitality expertise
• Proactive assistance and Field Support
• Dedicated Onboarding & Success manager